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The heART of Ritual




The information contained in this website is for general information purposes only and is not a substitute for any medical treatment or advice you may currently be receiving or seeking. Information provided does not intend to diagnose, treat, cure or prevent any disease, illness or ailment, nor make any representations or warranties of any kind, expressed or implied. Please do your own research and consult with a qualified health care professional before acting on any information presented here. Any reliance you place on such information is therefore strictly at your own risk.


None of the information contained in this website should be used as the sole reference to successfully identifying plants. If gathering  your own botanicals, please be sure of your identification before you harvest them. Please also research any species yourself and consult your health care providers for possible drug/herb contraindications and precautions that may apply to you before ingesting, applying topically, or inhaling through the use of steam, and/or fumigation. 


Thank you.


  1. Welcome to the The heART of Ritual website (hereinafter: “The heART of Ritual” and/or “the Site”). The user is responsible for visiting and/or using the Site, which is for his own private purposes, subject to the provisions of the terms and conditions detailed below as well as the law.

  2. Please carefully read the Terms and Conditions and contact us with any questions in relation to the Terms and Conditions via the contact form on this website.

  3. By using the Site and/or the services it offers, whether by browsing the Site or by accessing the Site in its entirety and/or in part by means of different media platforms, including Facebook, Instagram, YouTube and others, you confirm the acceptance of its Terms and Conditions. If you do not agree to the provisions of the Terms and Conditions, you are requested to not use the Site.

  4. You are not at liberty to accept the Terms and Conditions and use the Site if you are not eligible to enter into a binding legal agreement, inter alia, due to your age, or if using the Site is prohibited according to the laws applicable to you or for any other reason.

  5. For the sake of convenience only, the Terms and Conditions have been written in the masculine form; wherever users are mentioned in the Terms and Conditions in the masculine form, the feminine form is also intended, be it a person or an incorporated or unincorporated entity. The words “content” or “information”, include, inter alia, data, signs, concepts or instructions, software, video, audio, pictures, text, audio files, creative works, trademarks, service marks, trade names, patents and designs.

  6. The Site is free to periodically change the Terms and Conditions and the Private Policy of the site, without prior notice to users. The most updated version of the Terms and Conditions is that which binds users of the Site. The user is responsible for periodically rechecking the Site’s Terms and Conditions.


  1. The Site includes original content and information, the intellectual property rights of which the Site is the owner of; the Site is also the owner of the permission required to use the content and information. Use of the Site does not grant the user any right to make use of the intellectual property of the Site and/or that of third parties.

  2. The user undertakes not to perform any action that infringes the Site’s rights and/or that of third parties in the content and/or information appearing on the Site. In addition, it is prohibited to copy, record, distribute, reproduce, translate, advertise, change, process, publish, reverse-engineer, create a derived work from, to lease, broadcast or publicly present the content and/or information presented on this Site.

  3. For the avoidance of doubt, the user is free to use the Site for his own private purposes only. It is prohibited to copy and use, or allow others to use, via any other means, the content from the Site, including other websites, online publications, printed publications and so forth, for any purpose, whether commercial or noncommercial, that is not for private personal use.

  4. It is prohibited to operate, or allow to operate, any computer application or any other means, including web robot programs such as, among others, crawlers, for automatic searching, scanning, copying or retrieving of the content from the Site. This includes not using such means for creating a compilation, collection, or storage containing content from the Site.


  1. Use of the Site and its content is provided “as is” and the user shall have no claim against the Company as a result of the nature of the use and its quality.

  2. The information and the content appearing on the Site are intended to provide information only and do not constitute a recommendation and/or advice and/or a professional opinion on behalf of the Site. The user is solely responsible for all use of the Site, and the Site and/or its owner bear no responsibility for any damage of any kind whatsoever that could potentially be caused to the user of the Site as a result of using its content and/or information, including promotional and/or commercial information, nor for the consequences of their use, be it content originating from the Site or content originating from third parties.

  3. The Site is not responsible for any damage of any kind whatsoever that might be caused to the user of the Site as a result of malfunctions, viruses, Trojan horses and so forth, that might be delivered via the Site.


  1. Insofar as the Site contains access to links leading to other sites (hereinafter: “Other Sites”), the Site is not responsible for the information and/or content on the Other Sites, including technical specifications, prices and advertisements, and/or services and/or products appearing on them. Placing such links to Other Sites does not constitute any recommendation and/or expression of an opinion and/or expression of support and/or endorsement of products and/or services appearing on these sites; the Site bears no responsibility of any kind whatsoever for what is stated on these Other Sites.

  2. The Site makes no guarantee that every link found on the Site will be functional and will lead the users to the active website. The Site is free to remove links included on the Site in the past, or to refrain from adding new links – at its sole discretion.



  1. The user undertakes to make no use on the Site that is not through the user interface provided by the Site and to make no attempt to infiltrate the Site.

  2. The user undertakes not to act to obstruct or interfere with the services provided by the Site and to not perform any action against the law, including anY act constituting a computer offense, including obstructing or interfering with the proper functioning of the computer or computer-ware, transferring misinformation, unlawfully breaching computer-ware and/or committing another offense, and/or breaching a program that might cause damage to a computer and/or to computer-ware, and/or any other act constituting an unlawful offense.

  3. The user shall bear sole responsibility for any claim and/or demand and/or expense and/or damage caused to the Site as a result of the user’s actions on the Site, including breaching the Site’s Terms and Conditions and/or violating the rights of third parties. The user agrees and undertakes to indemnify the Site, its owners and its management, for any claim and/or demand and/or expense and/or damage of any kind arising from a claim and/or demand directed against him by a third party following breach of a directive of the above provisions of the Term and Conditions by the user, and/or violation of any other right and/or law.




  1. In registering onto and/or browsing and/or using the Site, the Site collects and stores information of the user on the Site and the user agrees that the Site shall keep and use it. The browser data collected, whether actively sent or not, will be kept in an information database of the Site, and the Site and its owner will be free to use the user information for the purpose of the Site and/or the purpose of its business, including purposes of analysis and transfer of statistical information by third parties, including contractors and/or service providers and/or advertisers.

  2. Certain services provided on and through the Site require prior registration and/or entering of, among others, various information on identification, for instance, address, credit card details, required preferences, means of communication, including telephone numbers and email address. The user is aware that such information will be provided over the course of his registering activity, and that its submission is a condition for receiving the relevant services. To remove any doubt, the user is not obliged to provide such personal information; however, not providing such information may result in him not receiving some or all of the services.

  3. The collected information on user activity on the Site is recorded onto the Site in a statistically-automated manner (for example, the pages the user views, the services and offers that interest him, publications that he reads, and so on), as is information about the user’s computer, data from the user’s browser, including the user’s IP address and software and hardware characteristics, by, inter alia, applications collecting information (cookies) on the user, including by third parties, which is also carried out to match the services to the user’s personal preferences.

  4. Without derogating from the above, please note that the information collected will be used: (a) to permit use of the various services on the Site; (b) to improve and develop the services and content offered (including by matching them to the user on the basis of his identity); (c) to identify and address issues related to security, plagiarism and IP theft, scams, frauds and/or other problems; (d) to change or remove existing services and content; (e) for the purpose of contacting users; (f) for the purpose of sending advertising mail according to the law; (g) for the purpose of the Site’s proper operation and management.

  5. Subject to all laws as well as this Privacy Policy, the Company shall not hand over the personal details of the user of the Site to third parties, with the following notable exceptions: (a) if the user consents as much; (b) if the user purchases/seeks to benefit from/to participate in activities, among others, of businesses and/or third parties, transfers the requested information to them for completing the purchasing process/realizing the benefit/participation in said activities; (c) if a legal dispute exists between the Site and/or its owner and/or its manager and/or Site operators and/or a third party; (d) if unlawful acts are carried out on the Site; (e) if a court injunction orders that your details or the information about you be delivered to a third party in accordance with the provisions of any law; (f) if the Site and/or its owner face a threat of legal action against them due to the user’s acts on the Site; (g) in the framework of a legal proceeding also without a court injunction, including for the purpose of joining the user as a party to the legal proceeding conducted as a result of an act or omission of the latter.

  6. Insofar as the user uses the services of third parties provided by the Site, the privacy protection policy of said third party, which is its own separate privacy policy, shall apply to him.

  7. By browsing the Site, the user agrees to the Site’s Terms and Conditions (including this policy), agrees that any details that may be sent and/or arise from his activity on the Site, including information collected about him in the course of said use, will be stored in the information database as stated herein, and waives any claim that he may have regarding collecting the information, as stated herein.

  8. By using the Site and sending user details, the user agrees that the Company may periodically send him updates and/or other advertising material using his details, including by email and/or text messages according to the law.

  9. Users are entitled to review their Data held in the Database. Users who find that such Data is incorrect, incomplete, unclear or not up-to-date may contact the Site and request that the Data be amended or deleted by sending an email to


  1. The laws of Austria shall apply to the Terms and Conditions and to the use of the Site, and the Vienna and Central district courts shall have sole jurisdiction in relation thereto.

  2. Should a provision of the Terms and Conditions be determined unenforceable and/or invalid by a judicial instance, the provision shall be deemed as separate only to the extent required for it to be enforceable and valid. If the provision is anyhow considered invalid and/or unenforceable, the provision shall be deemed as having been removed from the Terms and Conditions and not as having made the remaining provisions of the Terms and Conditions invalid or unenforceable.

  3. Any conduct, waiver, omission to act and/or stay and/or delay of any party in exercising a right of the Site’s rights, according to the Terms and Conditions and/or the Privacy Protection Policy and/or the law, shall not be deemed as a waiver of any right or as an agreement to any violation or nonexistence of a provision of the Terms and Conditions and/or the Privacy Protection Policy, or as providing a postponement or an extension or a change, cancellation or addition of any provision whatsoever, unless done explicitly in writing.

  4. The Site, at its sole discretion, is free to temporarily or permanently discontinue the Site’s activity, carry out any change on the Site, including the services offered on the Site, in its software, its design, the Site’s browsing terms, and so forth.


Effective date 6th November 2021

The heART of Ritual ("us", "we", or "our") operates (the "Site"). This Privacy Policy describes how your personal information is collected, used, and shared when you visit (the “Site”).


Personal information we collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies: 

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 

- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.


How do we use your personal information?

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: 

- Communicate with you; 

- Screen our orders for potential risk or fraud; and 

- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Sharing your personal information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Wix to power our online store, you can read more about how Wix uses your Personal Information here: also use Google Analytics to help us understand how our customers use the Site - you can read more about how Google uses your Personal Information here:  You can also opt-out of Google Analytics here:  Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at

You can opt out of targeted advertising by using the links below: 

- Facebook: 

- Google: 

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:

‘Do Not Track’

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.



Your rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.



Data retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.




We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.



Contact us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us via the contact form on this website.

Additional policies and FAQs:

Processing time

The time needed to prepare an order for dispatch varies, and depends on whether you are purchasing finished products or placing a custom order. All products are blended/bottled and packed to order to ensure the highest quality. Our upcoming seasonal shop opening dates and shipping windows are clearly displayed on the shop page. All sales are final.


Estimated delivery times

We do our best to meet these delivery estimates, but cannot guarantee them. All packages are sent via first class priority mail. Note that there are still worldwide shipping delays and logistical disruptions as a result of Covid-19 and moderate delays can occur. Shipping times estimated by postal carriers are exactly that, estimates, and we cannot be held liable for any delays. Tracking numbers are automatically issued (by the carrier) to each package shipped, and you receive this information shortly thereafter. For updates on ýour delivery, please refer to online tracking using the information you are provided with.


Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs processing.

Returns and Exchanges
If your item arrives damaged, please take a photograph of the damage on the unopened package and detailed images of the damage to its contents and contact us immediately so that we can arrange a replacement. If the item you purchased is no longer available, and you do not wish to have it replaced with another one of our products, we will refund you the cost of the product you originally purchased. We are happy to send a replacement for any damaged goods (at our own expense), if it is a custom order, please understand that we will need the time to remake the item(s) for you before being able to ship it out.
We do not issue refunds on purchases made and shipped because the purchaser failed to provide the correct shipping details. Simiarily, we do not cancel or refund orders that shipped because the purchaser had a change of circumstances (including but not limited to, financial circumstances). We do not cancel or refund orders shipped because the purchaser failed to notice the shipping dates, customs liability, or are unsatisified with pandemic shipping times. Please note that we are not liable for any aspect of our carriers service or terms of business.



Items must be paid in full and cleared before shipment. Please note that if you are paying by any method other than Paypal, for instance you are paying by credit or debit card, it can take several business days before your payment clears (usually 7-8 working days).

Delivery Customer Orders

If you have placed a custom order, we will contact you to keep you up to date on completion and shipping. We not liable or responsible for any customs import charges you may incur with your order. We are also not liable for any delays in delivery as a result of Covid-19 disruptions.

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